Dsw.com Website Review & Ratings + DSW Shoes Coupons
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Dsw.com Website Review & Ratings + DSW Shoes Coupons

DSW Shoes: Products & Services

DSW Shoes mainly sells shoes, all types of shoes for women, men and kids. They carry name brand shoes, boots and sandals for every category including:

DSW Shoes sells hundreds of name brands to choose from online or at one of their retail stores. 

DSW Shoes: Company Background

DSW Shoes has a long history before actually becoming DSW Shoes. In 1917, the Schottensteins family began a large retail empire. DSW opened its first store in Dublin, Ohio in 1991. DSW Shoes went public with an IPO in 1995 and today trades on the NYSE with the symbol of DSW. Today, there are 337 DSW stores in 41 states. You can call DSW Shoes at 1-866-DSW-SHOES (1-866-379-7463) Monday through Friday, 9:00 am – 7:00 pm and Saturday 10:00 am - 8:00 pm and Sunday noon - 7:00 pm Eastern Time. And you can write them at:

DSW Customer Service

810 DSW Drive

Columbus, Ohio 43219

DSW Shoes: Customer Feedback & Reviews

The customer comments for DSW Shoes are mixed; the main complaint is about orders being canceled for no reason. Most of the complaint comments are from 2009 and 2010. Yelp.com has ratings for many of the local stores and DSW has comments and ratings for many individual products. A few comments:

  • While not considered a bridal store, I would highly suggest shopping at DSW for bridal, bridesmaid, and even men's... “ – TrustPilot
  • "A customer service is terrible. They have absolutely no ability to solve problems and help customers. I won’t shop at this store again." – ResellerRatings
  • "I've had much better luck than the previous reviewers - order shipped quickly, all coupons were accepted, and the order was correct." – ResellerRatings
DSW Shoes: Business Credibility & Trustworthiness

The headquarters for DSW Shoes is a member of the Columbus, Ohio Better Business Bureau with an F rating. They only have 18 complaints in the past three years. The reason given for the F rating is that they did not respond to 4 complaints. Each DSW Shoe store could have a local Better Business Bureau rating for that city. DSW does not mention any awards or certificates on their website.

DSW Shoes: Website Popularity & Google Ranking

DSW Shoes has the following internet rankings:

  • Alexa.com shows them with a traffic ranking of #1,386 in the United States and a global traffic ranking of #5,796 with a reputation figure (sites linking in) of 3,163. A majority of their viewers are women between the ages of 18 and 35.
  • According to Compete.com, they have 2,182,906 unique visitors per months.
  • Their Google Page Rank is 5/10.
DSW Shoes: Social Media Presence

You can follow DSW Shoes on their following social media websites:

  • DSW Shoes has a Facebook page where they have drawings for free shoes, trivia question contests and news of their products.
  • They are also on Twitter @DSWShoeLovers with tweets between DSW and customers about new shoes.
  • DSW Shoes also has videos on YouTube.
DSW Shoes: Website Security & Safety
  • DSW Shoes uses the secure https internet connection at their checkout.
  • They list that they use SSL Secure Checkout.
  • They are not listed as a suspicious website according to the Google Safe Browsing tool. Of the 587 pages tested by Google during the past 90 days, 0 pages resulted in malicious software being downloaded or installed.
DSW Shoes: Pricing & Packages

Shoe prices at DSW Shoes are comparable to other shoe stores. Their prices are lower for some shoes and slightly higher with other shoes compared to similar stores.

  • Nike Women's Flex Run Running Shoe costs $79.95.
  • Bostonian Akron Oxford for men costs $79.95.
  • New Balance Men's 990 Running Shoe costs $144.95.
  • Minnetonka Women's Tally Trapper Slipper costs $39.95.
  • Urban Expressions Frenchy Flap Shoulder Bag costs $49.95.
  • Columbia Men's Whitefield Boot costs $99.95.
DSW Shoes: Shipping Rates & Policies

DSW Shoes is currently offering free Standard Shipping for orders of $35 or more if you are a DSW Rewards Member. You can join online and membership is free. If you are a DSW Premier Rewards Member, you can get free Next Day Shipping.

DSW Shoes has the following shipping options for the United States, Alaska and Hawaii:

  • FedEx Standard Delivery: $7.95 per order, 4-7 business days.
  • FedEx Second Day: $14.95 per order.
  • FedEx Next Business Day Delivery: $24.95 per order.

For delivery to PO Boxes, APO/FPO and Puerto Rico addresses, only Standard Shipping is available.

DSW Shoes in partnership with MyUS.com ships internationally to more than 200 countries. Please read their Shipping page for more information.

DSW Shoes: Payment Methods Accepted

DSW Shoes accepts the following for payment:

  • Visa
  • MasterCard
  • American Express
  • Discover Card
  • Diners International
  • JCB

They also accept pre paid debit cards like Visa or MasterCard. Keep in mind that the value of the prepaid card must cover the order total in full. 

DSW Shoes: Returns, Refunds & Exchange Policy

You can return a product to DSW Shoes for any reason within 60 days of the original purchase date. The returned product must be returned in unworn condition, in the original packaging and the original shipping invoice. Before returning any product, fill out the Return and Exchange form that is on your invoice and return this form with your return.

There are different conditions depending if you are returning a product to DSW.com or to your local store. For more information, please read their Return Policy page.

DSW Shoes: Product images & screenshots
DSW Shoes Coupons
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Best Available DSW Shoes Coupon:
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Get $10 Off $69+, $25 Off $139+, $$40 Off $199+ @ DSW Shoes
Get Take an additional 25% off clearance + save up to 60% off clearance styles @ DSW Shoes
Get DSW: Free Shipping on $35+ for DSW Rewards Members When You Use Promo Code. @ DSW Shoes
Save up to $40 off your purchase. $10 off $69, $25 off $139, or $40 off $199 for a limited time @ DSW Shoes